Customer Reviews for Shackleford's Plumbing
Mrs. Mills on 7/25/2014 8:41:29 AM
Called to have them come out. Was not told at that time there would be any fee associated with them providing an estimate. The tech arrived and did one thing, then stated there would be a fee to do further diagnoses. At that point I felt I didn't have a choice since I had already wasted time setting an appointment up with them and I didn't think I could get anyone else out the same day. Why would a plumber think a customer would call them to come out and not want a complete diagnosis? Shackleford's waited until they got to my house before telling me there would be a fee. They charged me $125 to tell me what was wrong and I'm not even sure how much I trust what they said. When I had another plumber out they told me something completely different. I did not care for the technician they had come out and I think it was very misleading of them to get to your house and then tell you to really find out what is wrong you will have to pay. I have NEVER had to deal with that in the past with Shackleford's so it came as a complete shock. I will not be using them anymore. I had Michael and Sons come out and their dispatch fee is only $29. He spent at least an hour at my house checking everything out and there were no other hidden costs that they sprang on me once the tech was at my house.